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Sales and Service

Turning frontline staff into brand ambassadors

Unlock the secrets of delivering customer value and building lasting relationships. With more than 20 years’ experience in the field, Solutions Connect Africa is ideally positioned to show the way. We can design sales and service development programmes to fit your unique requirements, offer you customised content from existing materials or simply access our ready to go off-the-shelf products.

Our sales and service development courses
  • Align your service and sales training with your strategic business objectives
  • Utilise interactive learning methodologies, case studies and skills practice to embed knowledge
  • Provide not only service and sales skills, but crucial general skills required for personal success
of global consumers have abandoned brands due to poor customer service
(2015 Global State of Multichannel Customer Service Report)

Popular Sales and Service Solutions

Our most popular ready-to-teach sales and service development programmes.
View the module content and outcomes and discover how your sales and service staff will benefit.

Customer Service Workshop - Solutions Connect Africa
!Service – A Customer Service Workshop

Turn your customer service staff into Customer Service Champions with this essential workshop giving them the practical skills, team-focused mindset and customer-centric approach they need to succeed.

Interaction Selling - Solutions Connect Africa
Interaction Selling

Give your sales staff the edge – equip them with the crucial interaction skills and personal confidence they need to manage every step of the sales process in a way that not only closes sales, but keeps customers.

Interactive Retail Selling Skills - Solutions Connect Africa
Interactive Retail Selling Skills

From saying hello to closing the sale, this course covers every crucial step in the sales process. Listen attentively, identify customer need, present benefits, get commitment – this programme shows you how.

Interactive Telesales - Solutions Connect Africa
Interactive Telesales

A customer-centric approach to sales training, give your telesales staff the know-how needed to really connect with your customers over the phone and to sell in a way that enhances your brand.

Managing the Customer Service Experience - Solutions Connect Africa
Managing the Service Experience

From sales recovery to identifying the lifetime value of customers, this popular course imparts the fundamentals of successfully managing the customer service experience in a business environment.

Solutions Connect Africa is accredited with Services SETA (Accreditation Number 12759) and can offer you the following accredited courses:

“There is only one boss: the customer. And he can fire everybody in the company from the chairman on down, by simply spending his money somewhere else.”

- Sam Walton (US Entrepreneur and founder of Wal-Mart 1918–1992)

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great everytime or we’ll lose them.”

- Kevin Stirtz (Author of More Loyal Customers 1963-)

“To the customer, you are the company.”

- Shep Hyken (customer service speaker and best-selling author 1960-)

“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.”

- Henry Ford (Founder of Ford Motor Company 1863-1947)

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.”

- Douglas Adams (Author of 'The Hitchhiker's Guide to the Galaxy' 1952-2001)

More Sales and Service Solutions


The art of influence. Give your sales staff the edge with advanced sales training looking not just at closing the sale, but keeping the customer.

  • Building Relationships for Success in Sales
  • Client Relationship Management
  • Interaction Selling
  • Interactive Retail Selling Skills
  • Interactive Telesales
  • Marketing and Sales – An Introduction
  • Overcoming Objections to Nail the Sale
  • Prospecting for Leads like a Pro
  • Sales and Customer Service for Call Centre Agents
  • Selling Smarter
  • Selling Solutions
  • The Sales Process


Empowered to serve. Encourage personal responsibility for customer delight, with training that focuses not just on what to do, but how.


Getting ahead. Supplementary training to support the growth and personal development of your sales and service staff.

  • Business Coaching
  • Customer Value Proposition
  • Public Speaking: Presentation Survival School
  • Public Speaking: Speaking Under Pressure

All our training programmes can be customised for your industry or organisation. Please contact us to discuss your specific needs.

Online Training Solutions - Solutions Connect Africa

Online Training

Access world-class training from your desk. Our extensive e-learning offering gives you the flexibility to train where you can, when you can.

of consumers view customer service as the truest test of how much they’re valued
(2015 Aspect Consumer Experience Survey)

Specialised. Customised. Training the way it should be. Call 028 272 9099 now.

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