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EQ, the ability to be aware of and manage emotions and relationships, is a pivotal factor in the workplace. IQ may get candidates in the door, but it’s EQ that ultimately determines personal success. This course provides essential insight into the drivers of EQ, and equips participants with the base skills needed to connect to people on a personal and emotional level.

Target audience

All levels of staff.


  • Understanding what emotional intelligence means
  • Recognising how our emotional health and physical health are related
  • Understanding the different emotions and how to manage them
  • Understanding the difference between optimism and pessimism
  • Mastering techniques to understand, use and appreciate the role of emotional intelligence in the workplace
  • Creating a personal vision statement
  • Validating emotions in others


  • The history of emotional intelligence
  • Defining emotional intelligence
  • What is optimism?
  • Optimism vs pessimism
  • Validating emotions in others
  • Emotions: The seven human emotions
  • Setting your personal vision
  • Personal action plan


One day.

A maximum of 14 participants can be accommodated.

Please contact us directly for a specific, customised proposal.

Specialised. Customised. Training the way it should be. Call 028 272 9099 now.

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