Drive improved performance in your staff with the win-win benefits of on-the-job coaching. Proven to be highly effective, this kind of coaching not only ensures that required standards are maintained, it also provides staff with practical, immediate and ongoing learning opportunities.
A strong focus on role-play and exercises means participants master both the theory and the practice of effective on-the-job coaching.
Team leaders, supervisors, first-line managers or small business owners who manage the operational activities of a business and who have people reporting to them.
- Identifying areas for coaching correctly
- Conducting structured and performance-enhancing coaching/training sessions
- Providing meaningful feedback to your team to improve their confidence and motivation in their ability to perform to required levels of competence
- Reviewing your coaching sessions to change and improve your approach
- Visiting the concept of outcomes-based learning
- What is on-the-job training?
- Why do we have to coach?
- Elements of performance
- What is the job of the coach?
- Reward and recognition of achievements
- Adult learning principles – what factors assist learning?
- Training techniques
- Step-by-step coaching cycle
- Identify the coaching need and define its impact
- Plan the approach
- Explain and agree approach with learner
- Conduct one-to-one coaching and/or training sessions
- Monitor and give continuous feedback
- Report on coaching
- Review the coaching
All exercises can be customised to suit participants’ environments and unique situations.