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Drive improved performance in your staff with the win-win benefits of on-the-job coaching. Proven to be highly effective, this kind of coaching not only ensures that required standards are maintained, it also provides staff with practical, immediate and ongoing learning opportunities.

A strong focus on role-play and exercises means participants master both the theory and the practice of effective on-the-job coaching.

Target audience

Team leaders, supervisors, first-line managers or small business owners who manage the operational activities of a business and who have people reporting to them.

Outcomes

  • Identifying areas for coaching correctly
  • Conducting structured and performance-enhancing coaching/training sessions
  • Providing meaningful feedback to your team to improve their confidence and motivation in their ability to perform to required levels of competence
  • Reviewing your coaching sessions to change and improve your approach

Outline

Theory
  • Visiting the concept of outcomes-based learning
  • What is on-the-job training?
  • Why do we have to coach?
  • Elements of performance
  • What is the job of the coach?
  • Reward and recognition of achievements
  • Adult learning principles – what factors assist learning?
  • Training techniques
Practical
  • Step-by-step coaching cycle
  • Identify the coaching need and define its impact
  • Plan the approach
  • Explain and agree approach with learner
  • Conduct one-to-one coaching and/or training sessions
  • Monitor and give continuous feedback
  • Report on coaching
  • Review the coaching

Duration

Two days.

All exercises can be customised to suit participants’ environments and unique situations.

Specialised. Customised. Training the way it should be. Call 028 272 9099 now.

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